FAQ
Are your cookies organic/non-GMO?
Yes, I am committed to using only 100% natural and non-GMO ingredients. All of my base ingredients (flour, sugars, eggs, butter) are always organic. For seasonal/additional ingredients I strive to use organic when available, and will substitute with non-GMO if needed. Vegan butter and egg replacers are non-GMO (instead of organic) due to availability. I have high standards for the food I consume and what I bake for you is no exception. If you have any questions about products or ingredients, don’t hesitate to reach out as transparency and quality are a priority at Burrow & Hearth.
Do you offer vegan options?
Yes! Many varieties are vegan, or are offered in both traditional and vegan options.
What is a ghost kitchen?
A ghost kitchen is a food service business that functions as a delivery-only operation. Typically, there is no physical store front or retail space. Also known as virtual or cloud kitchens, these restaurants or bakeries offer food delivery by popular delivery apps and/or through their own delivery service. Burrow & Hearth is a ghost kitchen bakery located in Bergen County, NJ offering both local doorstep delivery and domestic shipping.
Where do you ship?
Within the continental US. Doorstep delivery is also available locally, check your zip code during checkout for availability.
Why can’t I place an order yet?
A themed variety is baked once per month. These offerings are only available to pre-order from the 27th-4th of each month. This allows me to properly prepare and then bake for that month’s shipping date. Other menu items will be ready-to-ship and noted in the product listing.
When will my order ship?
For the monthly themed cookies, there is typically one shipping day per month (around the 9th) which will be noted in the product listing. Other offerings are ready-to-ship and will be noted in the product listing, these items will ship within a few days. You will also receive an email once your order has shipped.
How long does shipping take?
There are a few options for shipping speeds ranging from 1-7 days. I do recommend choosing a speedier option during warmer months or if you live in a warm climate year-round.
How should I store cookies after they arrive?
As they are 100% natural they are best enjoyed once received. Standard room temperature storage is normally satisfactory, however I personally prefer anything with chocolate to be chilled in the refrigerator. And if you're not ready to indulge just yet, you can freeze them for up to a few months.
Do you offer refunds, returns, exchanges?
As policy, perishable items are non-returnable and non-refundable. If you receive an incorrect or damaged order, please contact me as soon as possible.
Burrow & Hearth allergen statement:
I do not bake in an allergen-free environment. While I do offer vegan options, all products are baked in the same kitchen. Menu items may contain or come into contact with wheat, milk, eggs, peanuts, tree nuts, and/or soy. If you have any questions or concerns about a specific product or ingredient, just reach out!
