FAQ

Are your items organic/non-GMO? 

I am committed to using only 100% non-GMO ingredients.  All of my base ingredients (flour, sugars, eggs, butter) are always organic.  For seasonal/additional ingredients I strive to use organic when available, but will substitute non-GMO when needed.  Vegan butter is non-GMO (instead of organic) due to availability. I have high standards for the food I consume and what I bake for you is no exception. If you have any questions about a specific product, don’t hesitate to reach out. 

Do you offer vegan options? 

Yes!  Many varieties are vegan, or offered in both traditional and vegan options.  

Where do you ship? 

Within the continental US. 

Why can’t I place an order yet? 

I bake a themed variety that ships once per month.  There is an ordering period from the 27th-4th of each month.  This allows me to properly prepare and then bake for that month’s shipping date.

When will my order ship? 

There is typically one shipping day per month (around the 9th) which will be noted in the product listing.  Some offerings are ready-to-ship and will be noted in the product listing, these items will ship within a couple days.  You will receive an email once your order has shipped.

How long does shipping take? 

There are a few options for shipping speeds ranging from 1-7 days.  I do recommend choosing a speedier option during warmer months or if you live in a warm climate year-round. 

How should I store cookies after they arrive? 

As they are 100% natural they are best enjoyed once received.  Standard room temperature storage is normally satisfactory, however I personally prefer anything with chocolate to be chilled in the refrigerator.  And if you're not ready to indulge just yet, you can freeze them for up to a few months.

Do you offer refunds, returns, exchanges? 

As policy, perishable items are non-returnable and non-refundable.  If you receive an incorrect order, please contact me as soon as possible.

Burrow & Hearth allergen statement: 

I do not bake in an allergen-free environment.  While I do offer vegan options, all products are baked in the same kitchen.  Menu items may contain or come into contact with wheat, milk, eggs, peanuts, tree nuts, and/or soy.  If you have questions about a specific product or ingredient, just reach out!

Nature Focused Sweets

Burrow & Hearth's down-to-earth values celebrate organic ingredients as well as nature's rhythms. I'm inspired by earth's gifts and the turning of the astrological wheel.

I strive to cultivate deep connections through heartwarming treats, inviting each individual to feel at home with my offerings and savor moments of comfort.

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